Troubleshooting
Common connection and configuration issues, where to find logs, and how to reach support.
Cannot connect to the cluster
- Verify the JobManager REST endpoint URL and port are correct.
- Check network reachability (firewall / security group / VPC peering) between Flink Manager and the cluster.
- If TLS is enabled, confirm certificates are trusted and not expired.
- Confirm the cluster is running and healthy from the Flink CLI or UI.
License is rejected
- Make sure you copied the full token with no truncation or extra whitespace.
- Check the license expiry date — trial licenses are valid for 30 days.
- If you're on a trial, request a fresh trial license from the license page.
Job won't deploy
- Validate the job JAR/SQL syntax in the editor before submitting.
- Check cluster capacity — add task managers or enable auto-scaling if resources are exhausted.
- Review the job's error message in the job monitoring view.
Where are the logs?
Flink Manager keeps an audit log of administrative actions under Settings → Audit. Cluster- and job-level logs are surfaced in the monitoring views for each job; for deeper diagnostics, also check the Flink JobManager and TaskManager logs on your cluster.
Still stuck?
Reach out via the support page or contact us directly — we usually respond within one business day.