Vinteros Labs

Troubleshooting

Common connection and configuration issues, where to find logs, and how to reach support.

Cannot connect to the cluster

  • Verify the JobManager REST endpoint URL and port are correct.
  • Check network reachability (firewall / security group / VPC peering) between Flink Manager and the cluster.
  • If TLS is enabled, confirm certificates are trusted and not expired.
  • Confirm the cluster is running and healthy from the Flink CLI or UI.

License is rejected

  • Make sure you copied the full token with no truncation or extra whitespace.
  • Check the license expiry date — trial licenses are valid for 30 days.
  • If you're on a trial, request a fresh trial license from the license page.

Job won't deploy

  • Validate the job JAR/SQL syntax in the editor before submitting.
  • Check cluster capacity — add task managers or enable auto-scaling if resources are exhausted.
  • Review the job's error message in the job monitoring view.

Where are the logs?

Flink Manager keeps an audit log of administrative actions under Settings → Audit. Cluster- and job-level logs are surfaced in the monitoring views for each job; for deeper diagnostics, also check the Flink JobManager and TaskManager logs on your cluster.

Still stuck?

Reach out via the support page or contact us directly — we usually respond within one business day.